Commercial Manager

The Commercial Manager will be responsible for new customer acquisition and the overall management of established customer accounts. By maintaining strong relationships with your customers and working collaboratively you will identify opportunities for business growth within established accounts while ensuring pre-existing business is effectively managed and protected. In so doing the Business Manager will work closely with internal Group55 stakeholders, most particularly Account Managers, to ensure business requirements and objectives are met.

The successful candidate must be highly motivated and capable of representing the company confidently and professionally in all areas of negotiation and relationship management in line with our DNA and high company standards and expectations.

About Group55

We are a manufacturer of pet care, personal care and household products that helps brands and entrepreneurs achieve great things by creating outstanding products and offering unparalleled services. We use our experience as brand owners of the market-leading pet care brand, Animology, to offer our customers an exceptional full-service development, manufacturing, and fulfilment solution, and we do it with passion and enthusiasm.

Group55 DNA

01, We are COMMITTED
02, We are RESPECTFUL
03, We are COLLABORATIVE
04, We are RESPONSIBLE
05, We are ADAPTABLE

Key Accountabilities/Responsibilities

Duties include but are not restricted to those listed below, the job holder may be asked to carry out other additional tasks within their capability and knowledge:

• Management of allocated account customer accounts and responsible for the delivery of projects from customer brief through to product launch.
• Developing strong internal and external relationships, liaising daily with the Account Manager to ensure business requirements and objectives are met.
• Develop pricing strategies that optimise and harmonise sales revenue and margin performance.
• Identifying the latest NPD and category trends to offer insight and product development opportunities to existing and new customers.
• Develop new business opportunities by working with the technical NPD team to develop and launch products to customers briefs and critical paths.
• Ownership for development of sales growth and targeting strategic new business.
• Maintain a knowledge of the industry.
• Manage pricing structures and tender processes.
• Create engaging business proposals that enable successful tenders.
• Maintain comprehensive and accurate records of customer transactions using Monday.com.
• Work strategically with the Account Manager is to ensure all information and documentation is in accordance with company procedures.
• Track and report on account performance, alongside forecasting and budget management.
• Ensure all commercial activities are completed effectively within agreed SLA’s and to set company process.
• Compile monthly performance report for account base to management team.
• Prepare customer business development plans for all accounts, reviewing regularly to ensure business objectives are achieved.
• Attend trade exhibitions and industry events as and when required.
• Responsible for developing long lasting relationships with customers, along with regular face to face meetings both on site at Group55 and at the customers own premises.

Key Role Requirements

Personal Attributes/Skills:

You will be a commercially astute with at least three years’ experience within a commercial business/development environment and a proven track record of developing profitable relationships to achieve ambitious sales targets:

• 3+ years’ experience within a commercial role, preferably within personal or private label industry.
  Personal care industry, experience with an understanding of the global personal care industry that includes knowledge of cultural and regulatory differences that influence our customers brands.
• Proven track record of achieving demanding targets through solid planning, analysis and strategic implementation.
• An excellent and confident communicator with strong interpersonal skills and experience in building positive relationships with colleagues, customers and suppliers.
• Driven to identify and pursue new business opportunities through strategic in-person networking and effective digital research.
• Ability to sell, negotiate and present at all levels within an organisation.
• Ability to research and identify new business opportunities within the current customer base.
• Excellent analytical, problem-solving and organisational skills.
• Ability to work individually using own initiative and as part of a team.
• Proficient in all MS Office tools, particularly Excel.

Experience/Qualifications:

• Experience: Minimum of 3 years in a similar role within project management, product development, or a commercial environment.
• Personal care industry experiences desirable.
• GCSE English and Mathematics or equivalent.
• Proficient in all MS Office tools, particularly Excel and Monday.com.
• Proficient in the English language; spoken and written.

Rewards & Benefits

We’re dedicated to ensuring Group55 is a great place to work, we love what we do and we want to work with great people who love what they do too. We have a happy and inclusive workplace that offers support and development opportunities for our people to continue to achieve their best.

This is a hybrid role that will involve working both from home and in the office, with regular travel and extended travel commitments to customers and to global industry events. Group55 offer a company profit share bonus after qualifying period.