Warehouse & Fulfilment Assistant

The Warehouse & Fulfilment Administrator plays a key role in ensuring the smooth end-to-end flow of orders, from receipt through to dispatch. Working closely with warehouse, manufacturing, production, commercial, quality and operational teams, you will manage orders, maintain inventory accuracy, oversee couriers, system integrations, and produce fulfilment reports using Mintsoft and linked related systems.

In addition to operational responsibilities, this role has a strong administrative focus. You will maintain accurate system records, process operational data, handle documentation and ensure all fulfilment administration is completed accurately and on time.

You will act as the main point of contact for warehouse and fulfilment enquiries, supporting clients, couriers and internal and external stakeholders. It is important that you are highly organised, detail-oriented and customer-focused, able to manage multiple priorities in a fast-paced environment while consistently demonstrating Group55 DNA behaviours.

About Group55:

We are a manufacturer of pet care, personal care and household products that helps brands and entrepreneurs achieve great things by creating outstanding products and offering unparalleled services. We use our experience as brand owners of the market-leading pet care brand, Animology, to offer our customers an exceptional full-service development, manufacturing, and fulfilment solution, and we do it with passion and enthusiasm.

Key Duties & Responsibilities

• Process customer orders accurately through Mintsoft, ensuring all order details, customer requirements and delivery instructions are correctly captured and updated.
• Monitor live order queues throughout the day, prioritising workload effectively and ensuring all orders are dispatched within agreed service level agreements (SLAs).
• Generate and prepare all required shipping documentation, including labels, courier manifests and export paperwork where applicable.
• Liaise closely with warehouse teams to communicate picking priorities, special instructions and any changes to order requirements to ensure efficient fulfilment.
  Act as the first point of contact for warehouse and fulfilment queries by managing the fulfilment inbox, prioritising and responding to requests, and ensuring all issues are acknowledged, actioned, or escalated promptly within SLAs.
• Respond to enquiries from clients, suppliers, couriers and internal departments in a professional and timely manner, maintaining clear communication at all times.
• Investigate and resolve operational issues relating to orders, stock discrepancies, delivery delays and returns, escalating where necessary to ensure resolution.
• Provide regular updates on order progress, fulfilment status and stock availability to relevant internal and external stakeholders to support smooth operational flow.
• Maintain accurate and up-to-date stock records within Mintsoft, ensuring all movements are correctly recorded and reconciled.
• Process stock receipts, adjustments and inter-warehouse transfers in line with operational procedures and audit requirements.
• Manage stock replenishments by monitoring inventory levels, identifying low stock items and coordinating timely reordering and restocking to ensure availability and prevent fulfilment delays.
• Support and actively participate in routine stocktakes, PI cycle counts and reconciliation processes to ensure inventory accuracy and identify discrepancies.
• Manage courier and business partner integrations and booking systems, ensuring services are correctly configured and operating efficiently.
• Track shipments proactively, monitoring delivery progress and identifying potential delays or issues before they impact customers.
• Liaise directly with courier partners to resolve delivery issues, claims and service disruptions in a timely and professional manner.
• Produce regular operational reports covering fulfilment performance, order status and stock levels to support business decision-making.
• Maintain high levels of data accuracy across all systems, ensuring records are complete, consistent and regularly reviewed.
• Support the onboarding of new clients and products, including system setup, data entry and configuration within Mintsoft and associated platforms.
• Ensure full compliance with Health & Safety legislation, company policies and site procedures.
• Promote and maintain a strong safety culture including risk assessments, near misses and safety inspections.
• Ensure adherence to GMP standards and maintain a clean, controlled production environment at all times.
• Support compliance with ISO22716, ISO9001, COSMOS and B Corp standards.
• Ensure all quality issues are promptly escalated, investigated and resolved in conjunction with the Quality team.

Personal Attributes/Skills:

• Proactive and self-motivated.
• Reliable and dependable.
• Strong team player with a collaborative approach.
• Positive attitude and willingness to support operational requirements.
• Adaptable and comfortable working in a fast-changing environment.
• Committed to delivering high standards of accuracy and customer service.

Professional Experience & Qualifications:

• Previous experience in a warehouse administration, fulfilment, logistics or operations support role.
• Strong administrative, organisational skills and customer service experience.
• High attention to detail and accuracy.
• Excellent communication and problem-solving skills.
• Ability to prioritise workloads and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel.
• Experience using warehouse management systems (WMS) and e-commerce platforms.

Rewards & Benefits:

We’re dedicated to ensuring Group55 is a great place to work, we love what we do and we want to work with great people who love what they do too. We have a happy and inclusive workplace that offers support and development opportunities for our people to continue to achieve their best.

This role will be office-based in Chorley, Lancashire. Group55 offer a company profit share bonus after a qualifying period.

Salary: Competitive based on experience.